F.A.Q.

  • Are there incentives for repeat customers?
  • Can I schedule weekly services?
  • What else do you clean aside from BBQs?
  • How long does it take to clean my BBQ?
  • Will it cause a huge mess?
  • Is it a noisy job?
  • Do I have to be present for the job?
  • Do I have to be present for invoicing?
  • What kind of payment do you accept?
  • Can you perform any repairs?

Yes. Even though we like to treat ALL our clients like VIP's, we do have special discounts for repeat customers under the VIP punch card program. Also for seasonal / holiday promos, VIP's will receive a much sweeter deal.

We assure you though, even if its the first or last time meeting,  you will get the very best from us regardless of the title. That's always our company's standard.

Absolutely! We cater to many businesses whether you have a restaurant, office, strata, or AirBNB (rental) .

We can work out a schedule for weekly, bi-weekly, monthly , or even bi monthly services!

Sign up to our newsletter and receive a reminder of promotions for an annual service as well.

 

 

We clean all kinds of barbeque's and accessories, but that's not all!

We can also schedule to pressure wash your drive way (front & back), side walks, patio/deck.

Indoors, we can steam clean your bed mattresses, bathrooms, and kitchen. Including all hard surfaces like your backsplash, countertops, tile & grout.

Office cleaning and washrooms for commercial/strata property available as well.

 

Depends on the size of the BBQ, the severity of cleaning needed, the amount of accessories or parts. To get the best idea for a quote send a picture of the outside and inside of the BBQ to mrsteamcleanservices@gmail.com or to 604-910-6757

No.
We are extra careful and take extra precautionary steps to ensure no mess is left behind. We use tarps, disposable booties for our shoes, towels , etc. Our steam machine has lower PSI than a pressure washer so it does not cause major overspray!

The beginning prep work can be slightly noisy as there is a lot of scraping and jarring of parts , but generally speaking- NO it isnt noisy. Our steam machine is electric and portable on smooth casters- nothing like a power washer, it's virtually silent in comparison.

If we are servicing the interior of your household, such as mattresses, ovens, hood range, tile/grout, than yes, we prefer you are there as we may need access to certain rooms or other areas of the house.

For BBQ cleaning- No, you don't need to be present. We only ask we have access to water, and an electrical outlet, and a place to make water changes.

If you live in an apartment, or condo than Yes we do need you to be home during the process as there is usually no water or drainage on the patio.

No. You can pay later, but preferrably within 24 hours of servicing!

We can send you an invoice VIA Square, in which you get a digital copy of your receipt

In person we utilize Square invoicing in which it accepts all major credit cards
-American Express
-Visa
-Mastercard
-Discovery
* Also Interac Debit card transactions!

We also accept cash and will write you a formal receipt for your records.

Sorry, No cheques, or money orders accepted. Exceptions made if its a Business account.

You can also pay Via E-transfer to mrsteamcleanservices@gmail.com

No, sorry we do not repair anything, but we can reference you to a professional who can handle any repair you may need.