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F.A.Q.
Frequently Asked Questions
How long will your BBQ cleaning take?
It depends on the size of your BBQ, how dirty it is, and any extras you want cleaned. For the fastest quote, send us a few photos: the outside, with the lid open, and under the grates. If you have drawers, cabinets, flat tops, or other add-ons, include those too. You can send them to mrsteamcleanservices@gmail.com or 604-910-6757.
Is your quote the final price?
We aim to give you an accurate quote from your photos and details. If we find extra work or the BBQ is in a different condition than expected when we arrive, the price may change. The more photos and details you send, the better your quote will be.
Will it cause a huge mess?
No.
We are extra careful and take extra precautionary steps to ensure no mess is left behind. We use tarps, disposable booties for our shoes, towels , etc. Our steam machine has lower PSI than a pressure washer so it does not cause major overspray!
Is it a noisy job?
The beginning prep work can be slightly noisy as there is a lot of scraping and jarring of parts , but generally speaking- NO it isnt noisy. Our steam machine is electric and portable on smooth casters- nothing like a power washer, it's virtually silent.
Do you need to be home during the service?
For interior jobs like mattresses, ovens, range hoods, and tile or grout, yes — we prefer you to be home so we can access the right areas. For BBQ cleaning, you usually do not need to be there. We just need access to water, power, and a place to make water changes. If you live in an apartment or condo, you do need to be home.
Do i have to be present for invoicing?
No. You can pay later, but preferrably within 24 hours of servicing!
We can send you an invoice VIA Square, in which you get a digital copy of your receipt
What payment methods can you use?
You can pay through Square with Visa, Mastercard, American Express, Discover, Interac Debit, or cash. We do not accept cheques or money orders.
Can you perform any repairs?
No, sorry we do not repair anything, but we can reference you to a professional who can handle any repair you may need.
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