F.A.Q.

Frequently Asked Questions

How long does it take to clean my BBQ?


Depends on the size of the BBQ, the severity of cleaning needed, the amount of accessories or parts. To get the best quote send a picture of the outside of the bbq, another with the lid open, and a picture under the grates and any accesories or areas you may want cleaned. Extras include drawers, cabinets, countertops, flat tops for your outdoor kitchen or grill. Please send your pictures and details mrsteamcleanservices@gmail.com




Will it cause a huge mess?


No. We are extra careful and take extra precautionary steps to ensure no mess is left behind. We use tarps, disposable booties for our shoes, towels , etc. Our steam machine has lower PSI than a pressure washer so it does not cause major overspray!




Is it a noisy job?


The beginning prep work can be slightly noisy as there is a lot of scraping and jarring of parts , but generally speaking- NO it isnt noisy. Our steam machine is electric and portable on smooth casters- nothing like a power washer, it's virtually silent.




Do i have to be present for the job?


If we are servicing the interior of your household, such as mattresses, ovens, hood range, tile/grout, than yes, we prefer you are there as we may need access to certain rooms or other areas of the house. For BBQ cleaning- No, you don't need to be present. We only ask we have access to water, and an electrical outlet, and a place to make water changes. If you live in an apartment, or condo than Yes we do need you to be home during the process as tnere is usually no water or drainage on the patio.




Do i have to be present for invoicing?


No. You can pay later, but preferrably within 48 hours of servicing! We can send you an invoice VIA Square, in which you get a digital copy of your receipt




What kind of payment do you accept?


In person we utilize Square invoicing in which it accepts all major credit cards -American Express -Visa -Mastercard -Discovery * Also Interac Debit card transactions! We also accept cash and will write you a formal receipt for your records. Sorry, No cheques, or money orders accepted.




Can you perform any repairs?


No, sorry we do not repair anything, but we can reference you to a professional who can handle any repair you may need.




Is the quote provided the final price?


Pricing is not fixed. We try to provide an accurate and fair quote with the images given but prices may be subject to change due to lack of images, details or extras pertaining the grill's current state upon arrival.